After placing your order, you’ll receive a confirmation email with your order details. If you don’t see it within a few minutes, please check your spam or promotions folder, or contact us for assistance.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

We process orders quickly, but if you need to update your shipping address, reach out to us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to make the change.

Yes, you can update your billing details by contacting us. Please note that once your payment has been processed, changes may be limited.

Yes — Be Africa Luxury ships worldwide. Shipping times and costs vary depending on your location and will be calculated at checkout.

Orders are typically processed within 2–5 business days. Once shipped, you’ll receive a tracking number to follow your order’s journey.

Delivery times depend on your location:
• U.S. orders: Usually 5–10 business days after shipping.
• International orders: Typically 10–20 business days, depending on customs and local carriers.

We want you to love your purchase. If you’re not satisfied, you can request a return or exchange within 30 days of receiving your order, provided items are unused and in their original condition. Please visit our Returns page or contact us directly for step-by-step guidance.

Each product includes a detailed size guide to help you find your best fit. If you’re between sizes, we recommend sizing up for comfort.

Sustainability is at the heart of Be Africa Luxury. We work with African creatives who prioritize ethical sourcing, craftsmanship, and environmentally conscious materials. Learn more on our Sustainability page.

Yes! Digital gift cards are available in multiple amounts and can be used across all Be Africa Luxury collections. They make the perfect gift for any occasion.